Thursday, September 07, 2006

What no Phone Number on your website

Ok let me start out right away saying that if you are buying online and there is not a phone number( A ecommerce forum on this subject), should you order from them? I say NO, thats my opinion!!!
There are a lot of companies out there in the webworld that try to run a complete web based business with no human possible contact. My reaction do not expect very good customer service. Realpooldeals.com puts there phone number on the top and bottom of every page on there site, ok there maybe one or two pages without but you get my point, if you need to talk to someone you can call.
Why do some companies not post phone numbers?? Hum let me think! Eh
It just came to me, most likely they do not want to deal with any problems, issues, complaints or just plain old-fashion human contact. It seems to me that this day in age that even if you are not in the office and a small company you can forward your phones leaving the hours of operation and if you can help the customer you would. BUT BUT(I REPEAT) UHHHH the World Wide Web!! What does this mean? How many domain names does this company have? How many bogus websites that are up for a year then disappear? UMM now I am understanding the no PHONE number thing on the website. In closing I have a cold today and felt like ranting on people who make my job harder because they are in it for the dollar now Scr%^ you later business which is not what Realpooldeals.com does or understands how some people wake up with themselves in the morning.
Well off to the Dennis and Melissa wedding tomorrow night so poolman might be a little off beat on Saturday but as for now I am out.
Poolman speaking his mind
OUT

Friday, September 01, 2006

Question or Comments

Please tell us how we are doing and what we can do to do to improve.
thanks
poolman

You think these things are problems-PLEASE read all the way through and I think you will change your mind

As the gasoline post this is not one of my regular pool posts. I received a e-mail today that has changed my outlook on things and I think it might help some other people also.

1)Make a order online and it is on backorder for a month and you can not believe this is happening to you.

2)Realpooldeals.com ships you the wrong item and you think we did it on purpose to make your life miserable.

3)UPS shows up with a item that is damaged and you think we or they did it on purpose.

4)You receive a defective item and automatically Realpooldeals ships defective items to make people angry because it makes us laugh here in the office to hear your reactions.

5)You place a order online and it goes on a truck with hundreds of other items and we have no way of stopping the shipping but you think we do this on purpose to survive.

6)We make a bad mistake and do not refund you on a return immediately but really we are taking your eighty dollars and living it up in Mexico and plan to retire.

7) I think you get my point and yes we understand the inconvenience BUT

Now all that being said I went to this website http://www.saralie.com/ today which I probably have only met this strong woman/wonderful mother once and it has changed my outlook on a lot of things in my life and I think it will also help you with your everyday life.

Also if you want to help out in anyway please contact Eddie at La notte
(630) 663-19208123 S Cass Ave. Darien, IL 60561 great food great fun!The smallest things in life go a long way so reach out whether its donations or prayers everything counts.
God Bless
Poolman Out
Chrsitopher Bull

Wednesday, August 30, 2006

Mark your calendars

I don't often post random things but when some forwarded me a email I had to share it. If you have not heard this yet you will now. Thursday September 1st is being called "stick it to um" day for all citizens of the United States and Canada. What does this mean? Well all people of these two great countries are suppose to not purchase any gasoline. This will cost the oil companies over 4.6 billion dollars which would affect their bottom lines. So I have to say like everyone else should that Enough is Enough so "stick it to um" and enjoy a nice day by the pool. It worked fairly well last year so lets do it again like we did last summer!

Poolman is filling up today

Monday, August 14, 2006

Winter Safety Covers/Wear Guards

We’ve been getting some questions lately from you our customers about safety covers. Yesterday we had a gentleman ask if he could use a standard, in stock cover size on a non-standard size pool. Of course you could do this but please consider these issues prior to making the decision to use a standard safety cover size on a non-standard pool size.
All safety covers are made with wear guards sewn into the underside of each connecting strap. This wear guard is positioned to protect the strap where it comes in contact with deck. This is an area that without the wear guard would fail in two to three years.
Here is a common scenario. Let’s say I have a 12’ x 25’ in ground pool and want to purchase a safety cover. I know safety covers are expensive. I see that the next standard size safety cover is a 12’ x 27’. I know standard sizes will be less expensive than a custom size safety cover and I want to save a little money. I purchase and install the standard 12’ x 27’ safety cover and everything seems to be in order. Rolling the hands of time forward its 3 years later and I close the pool and install the now, two year old safety cover. While installing I notice pattern has developed the mesh fabric in the long ends of the cover. I don’t pay this too much attention. Then here comes a heavy fall rain storm with lots of wind. I awake the following morning and see my failed safety cover lying in my pool. I know it has a 12 year warranty so I gather up the cover and send it back to the manufacturer and wait and see what they will do for me. A few weeks go by and it’s beginning to get cold so I call the manufacturer. After several minutes on hold I explain my situation, thinking I’ll get some sort of satisfaction. First thing they tell me is that the warranty is void. I ask why? They say that the wear pattern that caused this cover to fail was due to improper installation which voids the warranty. Did you read the warranty they ask? How do you know it was installed improperly I say? They explain they were born at night but not last night. Like Colombo they proceed to tell me my pool is 12’ x 25’ and the cover is a 12’ x 27’ and my pool is 2 feet to short for this cover and they know this all by the nature of the wear pattern in the fabric where the cover failed. However, they concede the sides were just fine and for $400.00 they would be happy to fix it so this could happen in another 2 years. I sigh defeated and hang up the phone.
So here’s the point; if you are just looking for a short term solution and are not worried about safety cover longevity or whether the warranty is voided we are happy sell you a standard safety cover for a non standard pool. But if you do care about longevity and your warranty not being voided it’s worth the extra time and additional expense to complete the measuring form so your cover fits, the wear guards are in the right position with respect to your deck and you and your safety cover enjoy years of peace of mind together.
As always be safe and think twice

Tuesday, August 08, 2006

Xstream II pool slide

This time of year is all about diving boards and pool slides. I have recently have had a lot of customers inquiring about the Xstream II pool slide and the G-force pool slide. One thing I know is that its been like pulling teeth to get the G-forces in stock, its almost like they are just teasing us with them but if someone actually received one please let us know about installation and the ride. As for the Xstream II I have seen one and we have sold a plethora of them this year but really have not had much feedback, so please let your fellow pool owners and us know how it is working out for you.
As always slide safe
Poolman out

Thursday, August 03, 2006

Swimming for the busy mom?

Here is a great article that I was reading knowing many busy moms in my life I thought some people might be interested. Thanks Amber

Moms & Fitness - Tips for the Busy Mom by Amber Jonas

Some moms have a busy lifestyle. They cook, they clean, and they drive their children to classes. They teach, they referee, and the list goes on.
If you're a mom, you know how to get things done for everyone else, but chances are, you don't take time to take care of your self. While busy schedules keep moms on the go, moms find themselves without much time for fitness.
School schedules and car pools combined with household tasks and a full-time job don't leave mom much time for moms to get the full benefits of exercise.
Moms manage to squeeze in dentist appointments for their children and can make time to show up, without a moment to spare, at a class play, mentioned at the last minute. Super mom can somehow manage to find time to do the things she needs to do to successfully manage her schedule, keeping everyone happy.
The "I don't have time to exercise" isn't a good excuse. If you really want to find time for fitness and exercise, there are many things you can do.
Finding time to take care of your self, with plenty of rest and exercise, should be one of those things you do for yourself without hesitation. Schedule the time in your day planner or make a note on the dry-erase board your "me-time." Procrastination is a word that has no meaning for moms when it comes to taking care of your children. The same should apply for making time for fitness.
Diversify your fitness schedule to include solo walks, a quick round of tennis, or horseback riding with the one you love. Be creative in planning your schedule.
If you know on Monday you have to pick up one child at 2:00, but you have to pick the other one up thirty minutes later, make good use of the time between pickups. You could toss your walking shoes in the car, having them ready to slip on when you pick up the child at 2:00. Both of you could take a short walk while you wait for the second child. If your daughter has a practice 25 minutes across town at the high school, you could take your swimsuit and use the school's swimming pool to swim a few laps. Most schools don't mind you using the pool if you call ahead. Some offer free swims on certain days of the week. If your son's football practice is held over 45 minutes, continue walking around the track until you hear him tell you, "Mom, I'm ready to go now."
The important thing to remember is, because you are a mom, you may have to jump in and take advantage of a thirty-minute window to have time for fitness. Be prepared for those opportunities and learn to expect the unexpected, taking care to use those extra few minutes wisely. The results will amaze you.
About the Author
Thanks for reading. If you found this article helpful you can read more of my tips, information, and more articles on my website: http://www.thishealthylife.com

Wednesday, July 26, 2006

Indoor pool chemicals/UK study

We have been doing a lot of business over in Europe lately so I started doing some random searches of pool products in the UK and found a very interesting article on chlorine. The article from Telegraph.co.uk in the UK talks about Asthma in children and the effects of pool chemicals.
So I did a little searching around on frequent websites I read and found more news on this topic at Webmd.com which also has a good article on this subject. I have been lucky not to ever have this disease and know one in my family has so if anyone has any information on there experiences with any doctors in the US on this topic I would love to know, keep researching and lets find out whether this is a cause of Asthma to help our young Americans.
Here are a few links to help out our children
Asthma and Allergy Foundation of America

American Academy of Asthma, Allergy, and Immunology

As normal swim safe